var t, js, fjs = d.getElementsByTagName(s)[0]; Wireless phone carriers. It's nice to see managers stand up for employees instead of throwing them under the bus. 'Not the worst story but the most common,' wrote @starrbeamz. 13 real-life stories of the worst customers ever Whine-o. Sad widow. I'm sure she lost a lot of respect for her prof after that. I did not laugh.”, Tay said that she always loved working in customer service, but it’s been challenging. All this to say that I’m not sure if they have gone downhill, as much as the hill behind them has grown much bigger. Wireless phone carriers. 1. Do you ever get the feeling that some folks just wake up angry at everything and everyone? Google Pixel I bought a brand new Pixel 3 from the Google Store Canada and was in India for holidays. Some TikToks are almost at the level of art, or at least short student films. (The cost, it would appear, was worthwhile for the airline. But the unwillingness of Amazon to take ownership over the issue was completely unacceptable.. Customer Service Stories: Worst to Train Best. 30.8m members in the AskReddit community. You can read more about it and change your preferences, Get the best of Bored Panda in your inbox. I used to work as a server at a bar and grill. Many of the stories we saw involved violence on the part of both customers and employees. So when the Twitter user @Kealy22 posted the question “Customer service workers, what is the complaint that broke you?” on her thread, people had a whole bunch of stuff to share. She complained to Amazon six times. Working at a restaurant might possibly be one of the hardest jobs around. Business Insider has even compiled some of its worst customer service incidents to prove that the company does not learn from its past mistakes. }(document, "script", "twitter-wjs")); 2018 was a year of unpleasant extremes in customer interactions. Stacey Lastoe. This week, we’re back to one of the classics: terrible restaurant customers and the eateries they maliciously haunt. And what a lousy boss. Lady, they are not going to buy a round table and put your name on it. One has to wonder how many of the passengers will actually ever cruise on Norwegian again. by. TikTokers are sharing their worst customer service experiences on the video-sharing platform, and the results are dizzying.. Went to a restaurant on my birthday. If you think asking if a customer needs change is an offense for which a tip-stiffing is a … Wrong. When I look at the experience that Amazon currently provides, is it truly worse than it used to be? Amazon requires a billion clicks and continual attempts to drive self-serve solutions, then you may eventually get a human as long as you have a standard issue. Was the customer clever enough to understand it? As frustrating and irritating as people can be, finding out ways to work and relate to different types of people is a learning curve.”. Another customer waiting on food thought that she had just come in to the restaurant and got her food before he did, when he’d been waiting (approx. My first thought was the people who came into the bookstore when I worked there. Ready to read the horror stories? 48,317 views. Jack-O-Lantern, Jack-O-Lantern, you are such a funny sight, As you sit there by the window, looking out into the night, You were once a sturdy pumpkin, growing on a curly vine. Ten Best Customer Service Experiences of 2018. She added: “Oh really, last time you were here you were allowed to substitute chicken for shrimp? Although you do meet lovely people and locals you can call by their name, and the loyal clients who always get their usual, sometimes things are not that pretty. Check your inbox, and click on the link to activate your account. The transition was a nightmare for the consumer, but I … More Stories of the Worst Customers in Restaurant History. We will not publish or share your email address in any way. In fact, there's a whole website devoted to … Please use high-res photos without watermarks. Caught on video is the manager yelling “Make your own cheeseburger! And if you've ever worked in a restaurant of some sort, you’d know this is not a walk in the park. Because here the workers say "Customer is king, but I am the emperor.". There’s a reason that the video of the incident went viral – garnering over 1.5 million hits. Airlines. You've seen the images of the "People of Walmart," now hear about their tales, as Walmart employees past and present relive the nightmare by sharing the horrific stories about their worst customers ever. When asked later about the incident, Frontier Airlines was unapologetic, stating that they had just followed “standard protocol.” Double Yikes. Norwegian Cruise Lines, however, appears to have forgotten this. A frank and honest assessment of the CX profession, A Recipe for CX Success: It’s About Authenticity, Not Perfection, 5 Ways to Boost Your Website’s Domain Authority. Social media platforms have become both a blessing and a curse for companies. As always, these are real e-mails from real readers. We go to Kay the following day. I love your response! Alan Doud. To be fair to Southwest Airlines, they also made our Top 10 WOW Customer Service Stories of 2018. Tweet We were a campus bookstore, so we sold textbooks and bought back (some) used textbooks. These companies prove that theory wrong in 21 big ways. This field is for validation purposes and should be left unchanged. The worker refused, then the manager stepped in. For more than 10 minutes, Comcast literally refused to let him stop paying them money. Everyone might not agree with Harry Gordon Selfridge’s oft quoted “The customer is always right,” but it is certainly never a good practice to simply assume that a customer is wrong. Image credits: Keally22. Some people are just insane. window.twttr = (function (d, s, id) { Instead of a tranquil trip, passengers were treated with the sounds of… maintenance. I'm a "boomer" myself, but I treat everyone with respect. Customer, crew, manager, and this lady. Here are 13 jaw-dropping tales from servers on the worst interactions they've ever had with customers: "If you feed me white wine, I will die." That the minds of both Publix and their computer seem to be in the gutter? I see a common denominator in a lot of these. Time Warner Cable customer Esperanza Martinez was in for the shock of her life when she received a letter from the cable giant addressed to her as "C-nt" Martinez. It shows how they are valued as people, especially as customers. Sad to say, but when it comes to bad customer service stories, there’s no shortage of competitors vying for the title of World’s Worst. “I sent this woman a candle. Andrew Tarantola. Guess he shouldn't have ... touched the merchandise? Walmart takes 3 clicks, but you get the same thing. The Stories. Cara Koscinski was justifiably proud of her son Jacob for graduating with a 4.89 grade average. She then found herself surrounded by police because the airline staff found her “not understandable.”, It wasn’t until few hours had passed, and a post her husband made began to go viral, that American actually looked into it. A Big McOops “The negative customer service stories address the emotional intelligence (customer experience professionals) need to deliver memorable service.” Here are some of the worst customer service situations from 2016 — and tips on how to avoid them in your … Obviously, neither the algorithm nor the baker had ever graduated with this distinction. They are in order from least-really-bad to most-really-bad: Two children, aged 7 and 9, were returning to Orlando after a visit to their grandparents in Des Moines, when poor weather conditions caused the flight to be diverted to Atlanta. Most of us have some experience dealing with a manager that brought us to tears, made us red with rage, or that simply made us dread going to work every day. Mistakes happen. If so, in what way? I kindly asked a member not to move the patio chairs around as it was a Covid rule. You can change your preferences. With a goal of equal parts catharsis, shaming, and old-fashioned hater-tainment, we asked service industry veterans across the country to share with us tales of the customers they can't forget -- no matter how hard they try. A Year of Extremes. Wayfair has a phone number right on their home page – with humans who are empowered to help. She proceeded to lick her hands and touch ALL the chairs on the patio as a 'joke.' A drive-thru employee in Cross City, Florida forgot to turn her headset off as a customer sat waiting to give his order. It’s a great example of a company being more interested in a customer’s wallet than the customer himself. From a safety perspective, Frontier did okay. Needless to say, this has led to an ongoing legal battle. Your Worst Customer Service Horror Stories. “There’s nothing I can do during a shift that’ll make me put on a real smile if I’m working with an awful customer.”, On the other hand, “the thought of me complaining and having my friends and coworkers agreeing with my struggles during our after-work glass of wine makes it all worthwhile.”. The Worst Boss I Ever Had: 11 True Stories That'll Make You Cringe. 34 Workers Reveal Their Worst Customer Horror Stories For Your Enjoyment. I honestly can’t remember well enough to compare. They booked her on a flight the next day, covering the cost of a hotel room. One of the greatest joys of any customer service job is commiserating with your coworkers about your worst customer service interactions. I have had occasion to reach out to both Wayfair and Walmart on a couple of non-standard issues over the last year. We have sent an email to the address you provided with an activation link. (Stories after the jump) Click to view full size. Effectively Tracking Customer Journeys is Vital for Improving Your Customer Experience, 7 Customer Experience Strategies to Reduce Churn Rate, The Real Reason you Purchase a Dyson Vacuum Cleaner, How to retain and care for your employees during the corona virus crisis, 10 Tips for Effective Communication with Customers, The Customer Experience ‘7 Year Itch’! We are already collecting our stories for 2019. Andrew Tarantola. Save my name, email, and website in this browser for the next time I comment. Bored Panda reached out to Tay, who goes by the Twitter handle @taylorkiwi, who joined the viral thread to comment on her experience working in the customer service industry. Pinkham / December 1, 2020 / Endings , Featured / 24 Comments Hello, and welcome back to Off The Menu, where we explore the craziest stories about food from my email inbox. 'Giant poster: 1.99 FISH AND FRY [and has a] picture of meal as served, 1 fish and 1 order of fries. In “Customer Experience: Is Amazon Going Downhill?” http://customerthink.com/customer-experience-is-amazon-going-downhill/, Maz Iqbal shared his bad service experience and was echoed by the commenters of his post. Note: this post originally had 92 images. We all get that. Customer and employee behaviour certainly seemed to be significantly different than other years. Please submit a story and keep our site a growing catalog of customer insanity. Think customer service is becoming a lost art? Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. "The worst thing I’ve ever experienced was while working the fitting rooms during our big summer sales. Do you want to go to Atlanta?” Seriously. It is something many musicians do, and is in accordance to American’s policy. Matthias Ang | November 22, 2020, 12:03 PM CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis. In addition to the long hours and low pay, waiters and hostesses must also deal with rude, dumb, and ridiculous customers all throughout the day - not to mention stomach-churning food requests.. A disgruntled customer blew his nose all the way across his forearm sleeve in rebellion in front of a rude waitress. Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. Shouting, complaining, calling corporate, speaking to the manager, acting aggressively, wasting everyone’s time—these are some of the most dreadful real-life client incidents that will change the way we look at customer service workers for good. He asked for a Lone Star and complained that it was flat. I hate people with ill behaved children who don't bother to discipline them. "A female customer had a few drinks and fell asleep on the toilet. It wasn’t until she took the matter to a local television station and the story went viral for Amazon to take action. The cost: $88.77. Dust filled the air as decks were sanded down – so much that several passengers had to visit the infirmary with respiratory problems. How does one not know the difference between a fingernail and a slice of onion? Customer: “So you close in a few minutes?” Me: “Yes, we do.” Customer: “How do you get home?” Me: “I take the train.” Customer: “Well I’m going to keep you on the phone until you miss your train.” (They failed.) Some people, you just wish would find a Huntsman spider in the front seat of their car. Rather than accept responsibility and offering to fix the damage, the shop told him that the contract he had signed absolved them of any responsibility. In the case of Walmart, I actually got a follow-up call from a senior manager wanting to know more – so he could make sure this wasn’t a larger systemic issue. No worries – they’ll fix it, right? So get ready for stories about customers from hell. To celebrate, she ordered a cake from a North Carolina Publix for his graduation day with the inscription, “Congrats Jacob! “The correct answer for one person might be insulting to another. LEGO. That's how my mama raised me. If you’ve never had a terrible boss, then you are one lucky human being. Since our stalls go all the way to the ground, I had to get on a coworker's shoulders, then dangle upside down over the top of the stall to unlock it. Check out 20 of the worst workplace stories, then share your worst workplace story with us in the comments section! In fact, had one of their children not asked to borrow another child’s cell phone to text their parents after landing, the parents wouldn’t have had any information at all. (Stories after the jump) Click to view full size. Image via Istock.com As The People Skills Coach™, I use both positive and negative real life customer service stories to train Service Desk and Help Desk analysts, Customer Care teams, Customer Service Reps, and Contact Center agents. 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One passenger who had observed the initial interaction explained to them that the man had simply asked for a few moments to settle his daughter down, which he did. 1. This time, she has set out on a journey to investigate the ways in which we communicate ideas on a large scale. She was told that she could take the next plane which was leaving in an hour – only they didn’t allow her on the second flight either. F&B service staff in S'pore reveal horror stories of the worst, most entitled customers they've met Soft truths to keep Singapore from stalling. Imagine that you’ve ordered three cartons of toilet paper from Amazon. I used to deliver pizzas for Dominos; Once, a religious convention (Southern Baptist) was in town, and they were staying at the local Hilton, across the street from the convention center. Kay Jewelers is my worst customer service story. 13 Gruesome (and Spine-Chilling) Customer Service Horror Stories. She said that. 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